[Client Info]Public Services Agency
An organization overseeing employment benefits, labor platforms, and workforce data infrastructure across multiple jurisdictions.
#1. summary.
This modernization initiative focused on replacing outdated systems used to manage public employment services, benefits claims, and training program delivery. The legacy infrastructure couldn’t scale to meet demand, nor comply with updated digital and accessibility mandates. Xuno delivered a modular AI-powered system that enabled intelligent decisioning, faster processing, and real-time visibility across agencies—supporting millions of records and citizen touchpoints.
Technologies used:
#2. challenges.
The agency faced growing demand, inconsistent service delivery, and slow claims processing. Siloed systems created redundancy and risk, while mobile and accessibility standards remained unmet. Staff lacked operational visibility and relied heavily on outdated workflows that couldn’t scale during periods of economic strain or legislative change.
#3. solution.
Xuno delivered an end-to-end platform supporting AI-based eligibility screening, claims routing, and fraud detection. Public interfaces were redesigned for accessibility and responsiveness, while internal tools enabled real-time monitoring of processing queues, performance metrics, and compliance checks. The platform was built to support phased rollouts, reducing disruption across agencies.
#4. outcome.
Application resolution time dropped from 13 days to 48 hours. Accessibility compliance improved by 74%, while fraud flagging accuracy increased by 42%. The new system now supports over 20 regional offices and has become a model for scalable modernization across other divisions.
